Auburn VNA Health Network - Caring For Our Community

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Frequent Home Health Care Services Questions

Q: Are services available when I need them?

A: Our patients are covered by our 24/7, 365 days per year, on-call service. Bancroft Private Care is available for as little as one hour per day to as many as 24-hours-per-day. Only a 24 hour notice of cancellation of service is required. Pakachoag Gardens, our comprehensive adult day health program, is open for respite or routine care Monday through Friday, 8am – 4:30pm.

Q: Do I have to pay for more services than I need?

A: After careful assessment, a plan is discussed with our clients and their families to determine what level of service coverage is needed and what skill level of staff is required. This will never include more services than you need, but will be a care plan adequate for staying safely in your home.

Q: Does Auburn VNA Health Network have a Medical Director?

A: Yes. Our Medical Director is a physician licensed in the state of Massachusetts and specializes in the field of diabetes. In fact, Auburn VNA Health Network is unique. Our CEO believes a Medical Director is essential for ensuring that high quality, service-oriented care is delivered on a consistent basis in accordance with the Agency's "best practice" model.

Q: What are your requirements for staff being placed in my home? How do I know the staff who come to my home are competent and reliable?

  • Evidence of experience
  • Written testing for all skill levels
  • Submission of current license and/or certification
  • Ability to read, write, and speak English
  • Written references
  • Criminal history checks (CORI)
  • Current physicals
  • TB screen
  • Staff are fully bonded and insured according to the laws of the state of Massachusetts
  • Nurse aide registry checks

Q: Are all employees supervised on a regular basis?

A: Yes.

  • All staff are directly supervised by our Director of Nursing.
  • All employees receive an introduction to the client and receive detailed instructions regarding each client's needs.
  • A supervisor is available for staff to discuss their cases at all times.
  • Regular supervision is provided according to the client and caregiver needs.
  • During the supervisory visit, the client's condition and level of service are reassessed.
  • All changes are reported to the family and/or physician.
  • Staff who are unable to meet the client's or Agency's expectations are dismissed.

Important Information You Should Know Before Selecting Private Pay Home Care Options

Table 1: Important Private Home Care options you should know
Questions/Information Auburn VNA Health Network Registry Independent Employee
Caregivers are bonded and covered by liability insurance Yes No No
Caregivers are covered by Worker's Compensation Yes No No
Caregivers have federal, state, and local taxes withheld Yes No No
Caregivers are skill tested and trained Yes Sometimes No
A Medical Director oversees clinical issues Yes No No
Registered Nurse supervision of caregivers Yes Sometimes No
In-home supervision of caregivers Yes No No
Registered Nurse assessment of patient needs Yes Sometimes No
Care Plan developed by a Registered Nurse Yes No No
Care Plan followed by caregivers Yes No No
On-call personnel, 24/7, 365-days-a-year Yes Sometimes No
State inspections to monitor quality and standards of care Yes No No
Certified by Massachusetts Division of Occupational Safety Yes No No
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